Question 1

What are the delivery times

Accepted Answer

3 days

Question 2

How much are the delivery costs?

Accepted Answer

Shipping costs depend on several factors, including size, weight and destination. 
*Delivery to a relay point is free from 40€ of purchase for delivery in mainland France and Belgium.

Question 3

How to select a relay point?

Accepted Answer

The website selects the relay point closest to your home.
You are notified by email.
Otherwise it will be necessary to specify in the 'Add a remark' tab at which point of withdrawal of a particular service you wish your order to be delivered. We will arrange for shipping address modification.
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Question 4

Is online payment secure?

Accepted Answer

All information is encrypted and the confidentiality and security of your transactions are guaranteed.

Question 5

What is your return policy ?

Accepted Answer

Your order does not suit you, you can return your items for an exchange or refund.
You have 15 days from the date of receipt. 
Return costs are your responsibility.

Question 6

How do I track my package?

Accepted Answer

When your order is shipped, a tracking number will be emailed to you. You can follow the delivery of your package in real time.

FREE MONDIAL RELAY DELIVERY in France, Belgium and Luxembourg for orders over €100.

Foire aux Questions

What are the delivery times

How much are the delivery costs?

How to select a relay point?

Is online payment secure?

What is your return policy ?

How do I track my package?

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